Our Policies

Clear policies for every order.

Please read our shipping, refund, and pre-order policies before placing your order. These policies are made to keep everything clear, smooth, and fair.

Dar Al Ramz

Premium pieces handled with care.

Every Dar Al Ramz cup is prepared carefully. Please make sure your order details, delivery information, and chosen item are correct before checkout.

01 Shipping

02 Refunds

03 Pre Orders

Shipping times may vary depending on location and order status.

Refunds are only accepted under eligible conditions.

Pre-order items are reserved before the batch arrives.

Important information

Before you order.

Below you will find the main information about delivery, refunds, and pre-orders. By placing an order, you agree to the policies listed on this page.

Shipping Policy

Delivery and shipping.

Orders are processed after confirmation and payment. Delivery times may vary depending on your location, courier availability, and whether the item is in stock or pre-order.

Please make sure your name, phone number, and delivery address are correct before placing your order. Dar Al Ramz is not responsible for delays caused by incorrect delivery information.

In-stock orders are prepared and shipped as soon as possible after confirmation.

Delivery delays may happen due to courier schedules, public holidays, or high order volume.

Shipping fees, if applied, are shown during checkout or confirmed before delivery.

Refund Policy

Refunds and returns.

Refunds are only accepted if the item arrives damaged, incorrect, or with a clear manufacturing issue. The item must be unused and reported within a reasonable time after receiving the order.

Change of mind, incorrect selection, or customer mistakes may not be eligible for refund. Please review your order carefully before checkout.

To request a refund, proof such as photos or videos may be required.

Items must be unused, in original condition, and with original packaging where possible.

Approved refunds are processed through the original payment method whenever possible.

Pre Order Policy

Pre-order reservations.

Pre-order items are products reserved before they are ready for immediate delivery. By placing a pre-order, you understand that the item will be delivered after the batch is received, prepared, and ready for dispatch.

Estimated delivery dates are not guaranteed and may change due to production, shipping, customs, courier delays, or other circumstances outside our control.

Pre-order payment secures your item from the upcoming batch.

Pre-order timelines are estimates and may be updated when needed.

If you order in-stock and pre-order items together, they may ship together once all items are ready.

Need help?

Questions before ordering?

If you have any questions about shipping, refunds, or pre-orders, contact us before placing your order so we can help clearly.